In higher education, delivery is rarely a straightforward “build and implement” exercise. Programmes span multiple services, suppliers, data sources and governance groups, all while business-as-usual continues. Without clarity and control, progress slows, risk accumulates, and decision-making becomes reactive.
The warning signs are familiar: unclear ownership, dependencies surfacing late, disconnected plans, testing and cutover compressed at the end, and stakeholders losing confidence because the programme cannot clearly evidence progress, risk or next steps. The consequence is avoidable disruption, increased cost and outcomes that fall short of expectations.
PACT Solutions’ Delivery capability brings structure, pace and grip to complex change. We provide experienced programme and project leadership, robust governance, disciplined planning and proactive risk and issue management. We focus on outcomes, maintain transparency, and help university teams and suppliers operate as a single delivery unit.
Our services
- Programme and project management, including turnaround and recovery
- PMO set-up and assurance, including plans, RAID, reporting, benefits tracking and delivery controls
- End-to-end planning, including workstream integration, dependencies, milestones and critical path
- Governance and stakeholder management, including boards, steering, decision packs and actions
- Delivery assurance and health checks, including risks, readiness and delivery confidence
- Supplier and partner management, including alignment, accountability and delivery cadence
- Testing and cutover planning, including SIT and UAT coordination, readiness gates and dress rehearsals
- Operational transition and early-life support planning, including go-live support, hypercare and handover
Our track record
Southampton Solent University
TechnologyOne ERP Programme — programme leadership to deliver a major ERP implementation.
– Provided programme and project management leadership across delivery, governance and supplier coordination.
– Strengthened end-to-end planning and delivery controls to maintain pace and reduce risk.
– Supported transition planning to help teams move into live operation confidently.
Birmingham City University
SITS Improvement Programme – SITS Improvement Programme — delivery leadership across a complex, multi-workstream transformation.
– Established delivery discipline across governance, planning, RAID and reporting to improve control.
– Coordinated dependencies across university teams and delivery partners to protect milestones.
– Increased transparency and delivery confidence through clear status, decisions and readiness management.
