In higher education, designing the solution is often the easier part. The harder part is embedding it consistently across faculties, professional services and partner teams. That is where value is realised – or lost.
When change is not actively led, the impacts surface quickly: inconsistent ways of working, local workarounds, unclear roles and responsibilities, and pressure on operational teams at the point services need to stabilise. Communications become fragmented, training is reactive, and confidence dips.
PACT Solutions’ Change capability ensures programmes move from “delivered” to “working in practice”. We bring structure to engagement, clarity to impacts, and discipline to readiness. Our focus is practical – helping teams understand what is changing, what is expected of them, and how services will operate day to day. We work alongside programme and service leads to ensure change activity is proportionate, visible and aligned to delivery.
Our services
- Change approach and governance aligned to programme delivery models
- Stakeholder mapping, engagement planning and leadership support for sponsors and workstream leads
- Impact assessment across processes, roles, service outcomes and student and staff experience
- Communications planning and delivery, including cadence, channels and feedback loops
- Training needs analysis and enablement, including super-user networks and practical materials
- Readiness and transition planning, including cutover readiness and hypercare preparation
- Benefits planning and tracking, including baselines, measures and adoption-led interventions
Our track record
Buckinghamshire New
NEXUS Preparation Project – building organisational readiness for student journey transformation.
– Established a clear engagement rhythm and governance structure to support decisions and alignment.
– Clarified impacts across services, roles, and operating model as future options were assessed.
– Supported leaders to communicate direction, constraints, and expectations consistently
Birmingham City University
SITS Improvement Programme – Enabling safer adoption across iterative student records improvement.
– Assessed impacts across student-facing and staff-facing processes to reduce delivery and go live risk.
– Planned and supported engagement and communications to maintain momentum and avoid confusion.
– Strengthened readiness for release, transition, and early-life support as changes were introduced.
